When consumers decide which local business to purchase from, 5-Star reviews often play a major factor.
Learn how to exceed customer expectations that earn the coveted 5-Star rating. Join us March 13 for this exciting workshop!
Exceeding Customer Expectations
Presented by Dr. Stephen Brand
Executive Director of Global Learning and Development
Bay Path University
- Explore and hear stories of customer experiences that WOW! versus those that encourage customers to find other alternatives.
- Develop ways of having employees that emulate the companies that are great to their customers and even better to their employees.
- Look at approaches that individuals can do as well as strategies and policies to deliver a brand experience – for small or large companies – that allows customers to be welcomed, honored and loved.
- Learn how to leverage your delighted customers by asking for 5-Star Reviews using an easy no-hassle process.