Empathy in the Workplace, led by Joann Farrell Quinn
Friday, March 16, 2018 | 9:00am—12:00 pm
Philip H. Ryan Health Sciences Center, 1 Denslow Road, East Longmeadow, MA 01028
Early Bird Tickets $150 (end Feb. 16), Regular Ticket Price $195
Register Now - http://bit.ly/2zsJUIv
Did you know that the United States is in the midst of a Fourth Industrial Revolution? To meet the
challenges of this new and evolving workplace, the World Economic Forum predicts that by the year
2020, soft skills will be among the most sought after skillsets needed by leaders and their teams.
Empathy is one of these critical skills and can help enhance leadership capabilities, better
connect with teams and others, and improve innovation and performance.
Please join us for this interactive half-day workshop to learn how to lead, communicate and perform
with em- pathy to create positive impact at work and in life.
Who Should Attend:
New and emerging leaders who will benefit from this course include those who wish to:
• Understand what empathy is and why it is a critical leadership skill
• Gain insight into the neuroscience behind empathy
• Explore what keeps us from being empathetic in the workplace
• Learn how to develop empathetic muscle and how to effectively use it as a leader
• Identify your “in group” / “out group” tendencies & how bias can impact your empathetic
• Create empathy mapping to support your practice and leadership skills
• How to express empathy for leadership (Insight, connection, collaboration, conflict
resolution and resilience)
Joann Farrell Quinn is owner of JFQ Consulting, a specializing in leadership and team develop-
ment. She has worked with organizations around the world on organizational development initia-
tives, including assessment, coaching and leadership and team development.
Dr. Quinn is also a faculty member the Morsani College of Medicine at the is University of South
Florida where she is a leadership scholar, providing emotional intelligence and leadership exper-
tise within the unique SELECT MD Program. Dr. Quinn is course director of professional develop-
ment and research courses and is also a faculty coach for a cohort of medical students. Prior to
founding her consulting busi- ness and pursuing her PhD, Dr. Quinn worked in capital markets and
investment management with experience working for all
types of organizations, from small startups to larger foreign, national and international